Returns and exchanges
Last updated September 21, 2026
The fit promise
If a cap does not fit or is not what you expected, you have 30 days from delivery to send it back. We swap it for another cap or refund it in full to the card you paid with. No questions.
Pre-orders
Session caps are made in one limited run. You are charged at checkout and your cap ships in the window shown on the product page. You can cancel any time before it ships for a full refund: email thestaff@onthehill.shop with your order number.
How to return
Email thestaff@onthehill.shop with your order number and we send a prepaid label within one business day. Caps must be unworn, with the tags on. Refunds go out within 5 business days of the cap arriving back. Your bank may take a few more days to show it.
Pickup orders
The same 30 days, counted from the day you pick up. Bring it back to 500 North Capitol St NW, #210, or email us for a label.
Sold out caps
When a session is gone, it is gone. We exchange for any cap still in stock, or refund.